Operations Support Analyst

Job Overview

JOB DETAILS

REQUIREMENTS

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 2+ years of experience working on process improvement implementation and owning and resolving complex issues (doesn’t have to be role specific)
• 1+ years of current or previous years’ experience with CPS (claim processing system for UMR) (UMR is UnitedHealthcare’s third-party administrator (TPA) solution and you must be or have been an employee of UMR specifically to have experience with the UMR claims system)
• Experience with Microsoft Excel (sort and filter data, pivot tables)
• Experience with Microsoft PowerPoint (create and edit presentations)
• Ability to work full-time, in any of our 8-hour shift schedules during our normal business hours of 7:00am – 5:00pm CST, including the flexibility to work occasional overtime, given the business need

RESPONSIBILITIES

• Lead & participate in related workflow projects
• Provide coaching and development to various departments as well as externally to our business partners
• Build and refine operational documentation to support UMR and external business partner operations
• Monitor and track operational performance related to the Premier Account and present information to leadership with recommendations
• Determine trending analysis at the customer level to improve overall customer experience, enhance efficiencies, and resolve issues
• Partner with IT team to proactively identify enchantments for the dental systems
• Perform other tasks as necessary to support the success of the Premier Account, UMR’s operations, and our external business partner operations

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs#JobSearch
#CareerOpportunities#HiringNow
#Employment#JobOpenings
#JobSeekers
FacebookLinkedIn