Operations Coordinator, Marketplace

Job Overview

JOB DETAILS

REQUIREMENTS

• Bachelor’s degree or 1-3 years of experience in operations, customer care, account management, research, or a related role
• Highly organized, detail-oriented, and able to manage multiple tasks simultaneously
• Demonstrated ability to take initiative and proactively improve processes and workflows
• Strong communication skills with the ability to partner effectively across teams (e.g., Operations, Accounting, Vault, Grading)
• Comfortable handling sensitive financial and client information with accuracy and discretion
• Proficiency with internal tools, databases, and spreadsheets (Excel/Google Sheets or similar)

RESPONSIBILITIES

• Own the fulfillment process end-to-end, initiate withdrawals and transfers from the PSA Vault and partner with operations teams in the Vault and PSA Grading to ensure buyers receive items within SLA and maintain internal fulfillment tooling
• Identify items purchased erroneously through PSA Offers, own necessary transfers and work with accounting to ensure buyer refunds are processed, work with Vault and Grading teams to resolve damaged or mis-labeled items, track owned inventory acquired as refunds
• Partner with accounting team to ensure billing statements are accurate and buyers are making timely payments
• Use internal tooling to manage item targeting based on buyer and internal criteria
• Other operational processes across PSA Offers and eBay consignment as needed
• Partner closely with the Senior Manager, Instant Liquidity who owns client relationships, take direction with a dotted line reporting arrangement
• Own buyer onboarding process end-to-end, gather necessary information from buyers, create buyer accounts and dashboards, work with accounting to add buyer to ERP system, and add buyer information to all internal tooling
• Maintain the buyer information database, updating with new information as received from buyers
• Assist with communicating with buyer clients and addressing client needs as they arise, ensuring that requested changes are addressed promptly

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