Online Student Advisor

Job Overview

JOB DETAILS

REQUIREMENTS

• Bachelor’s degree
• Master’s degree preferred
• Prior advising and/or higher education experience preferred
• Prior sales experience preferred
• Demonstrated ability to work effectively with individuals from diverse communities and cultures
• Knowledge of and commitment to upholding federal regulations related to Title IV funds, tuition assistance, and billing
• Ability to work independently with minimal supervision
• Ability to effectively preserve confidentiality and exercise discretion
• Ability to quickly form rapport with both students and co-workers
• Knowledge of student advising processes and applicable course catalogs
• Computer literacy and proficiency with Microsoft Office Suite, Customer Relationship Management (CRM) system, and Student Information System (SIS)
• Knowledge of and/or willingness to learn and use process improvement methodologies
• Excellent written and verbal communication skills
• Excellent customer service skills

RESPONSIBILITIES

• Assists with new student onboarding by proactively reaching out to students to help them acclimate to a virtual learning environment
• Utilizes the Intrusive Advising model to prevent issues, such as academic barriers, life challenges, time management, and study skills, through frequent interaction by phone, email, text messaging, and video meetings
• Coaches and inspires students from enrollment through completion, advising them on educational plans and assisting them with the registration process
• Advises and acts as a liaison during administrative processes, such as registration, degree planning, payment and financial aid processes, and engaged learning opportunities
• Remains current on University policies and advising procedures for all of our client’s online degree programs
• Consults with students each term to plan for future term enrollment and to review/revise long-range academic program schedules
• Monitors student schedules and academic performance and apprises appropriate program personnel on progress
• Serves as first point of contact, referring students to institutional resources when academic, behavioral, attendance, or other problems require intervention; directs students towards self-help resources and services as needed
• Assists students in completing academic and Satisfactory Academic Progress appeals as necessary
• Participates in program assessment process and recommends actions for improvement based on data, student success, and persistence
• Supports student needs with sound equity and inclusion practices for student success

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