Network Support Specialist

Job Overview

JOB DETAILS

REQUIREMENTS

• High school diploma or GED required; associate degree in a technical field preferred.
• Previous experience supporting internet, VoIP, or networked systems is a big plus.
• Strong understanding of networking concepts (IP, DNS, DHCP, Wi-Fi, modem/router setup, etc.).
• Excellent diagnostic and troubleshooting skills—you enjoy solving problems others can’t.
• Clear, confident communication (written and verbal).
• Ability to remain calm and professional during urgent or high-pressure situations.
• Familiarity with Windows OS, Microsoft Office, and ticketing systems.
• Flexible availability—must be able to work evenings, weekends, holidays, and overtime as needed.

RESPONSIBILITIES

• Deliver advanced troubleshooting support for internet, voice, and equipment issues.
• Work tickets escalated from Tier 1 agents, resolving service-affecting problems through root cause analysis.
• Open, update, and close trouble tickets accurately to document issue resolution.
• Escalate outages and abnormal network conditions using established escalation procedures.
• Collaborate with other teams during network events to assist with customer communication and issue resolution.
• Strive for first-touch resolution on all assigned cases.
• Utilize multiple systems and tools to test equipment, verify service levels, and resolve connectivity issues.
• Respond to customers professionally via phone, chat, or email—always with a solutions-first mindset.
• Remain current on internal tools, policies, procedures, and technical standards.
• Perform other duties as needed to support service restoral or special assignments during outages.

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Apply by clicking on the “Apply Now” button below!

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