Job Overview
JOB DETAILS
REQUIREMENTS
- High School diploma or equivalent
- Proven ability to work independently with minimal supervision
- Customer service experience in a transaction-based environment
- Experience managing varied caseloads requiring different approaches
- Demonstrated ability to be empathetic and compassionate with customers
- Experience with CRM systems and reporting tools
- Problem-solving experience with complex technical or service issues
RESPONSIBILITIES
- Conduct thorough research across multiple system applications to identify root causes of complex issues
- Communicate confidently and professionally via phone and email with providers as a subject matter expert
- Receive and respond to service requests via email, telephone, or Customer Relationship Management (CRM) system
- Document issues within the CRM following specific guidelines and protocols
- Resolve issues within own unit or coordinate with outside departments as needed
- Conduct outreach to internal resources or external partners outside the company when necessary
- Determine the most effective response strategies for various unique situations
- Complete complex tasks with minimal supervision, demonstrating self-direction and initiative
- Anticipate potential challenges and develop proactive solutions
- Switch gears efficiently between different types of cases while maintaining quality and attention to detail
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Aqua Digital Rising
