Metrics and Reporting Analyst- Employee Benefits Claims Team

Job Overview

JOB DETAILS

REQUIREMENTS

• 3+ years of direct experience with claims reporting in an Employee Benefits / Group Insurance setting
• 2+ years of experience with Excel, Access, Tableau, SQL and/or other relational databases
• 2+ years of experience with data analysis, including comfort with setting up relational databases, querying, manipulating and cleaning data sets
• Specific prior experience supporting one or more of the following products: group dental, vision, life insurance, short/long term disability, statutory benefits, paid family leave, and/or supplemental health offerings (accident, critical illness, hospital indemnity, and associated wellness benefits)
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RESPONSIBILITIES

• Leverage extensive knowledge of relational databases to develop processes to automate reporting efforts of the Employee Benefits Claims organization
• Help to drive the strategic thinking of management by delivering insights that require in-depth analysis and personal initiative
• Support the development of management dashboards to highlight key issues for the leadership team
• Author discrete sections of packages and communications of results (often for leadership audience)
• Track and analyze the outcomes and impact of various initiatives post-implementation
• Work across the organization to identify data needed to analyze the business at a granular level, gathering available data through existing tools, including financial, customer/producer, operation, expense and risk drivers of profitability
• Assist with development of strategic roadmap, identifying opportunities to leverage data and technology to enhance client relationships, retention and acquisition
• Partner with internal and external partners to assist with development of a claims data strategy
• Liaise with Finance, Operations, IT, Product and other key sources of data to identify trends, risks and opportunities and provide clear, concise and actionable insights
• Develop and maintain staffing models for claims resources and associated support functions
• Partner with external data and AI-focused vendors track technology initiative outcomes and results

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