Lifecycle Management Engineer I

Job Overview

JOB DETAILS

REQUIREMENTS

• Understanding of ITIL concepts, Agile methodology, and DevOps practices
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• Ability to learn multiple new technologies and skills at a fast pace
• Basic understanding of VMware ESXi host and vCenter operations/concepts
• Basic understanding of enterprise network concepts
• Basic understanding of disaster recovery concepts and tools
• Basic understanding of public cloud deployment and technologies used in cloud solutions
• Proficiency in using the MS Office Suite and Windows-based computer applications

RESPONSIBILITIES

• Provides quality internal and external customer service surrounding the company values
• Works on remediating end-of-life and vulnerabilities for both hardware and software
• Provides clear and accurate communications with customers and internal teams
• Escalates to or engages partners, leadership, and internal teams as needed to ensure steady progress to a final remediation
• Completes assigned cases and tasks in a timely fashion
• Ability to balance high ticket queues and prioritize effectively with the client
• Assists in the development of documentation to improve the delivery of remediation as appropriate
• Makes recommendations for LCM process improvements and suggestions around automations to reduce repetitive tasks
• Alert the manager, peers and others needed of any issues or limitations impacting the delivery of remediation
• Ability to follow detailed instructions, use DevOps methodology to deliver solutions, and modify approaches through work activities
• Other duties as assigned

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