Job Overview
JOB DETAILS
REQUIREMENTS
- 1-3 years in IT support or systems administration, with preference for remote, multi-platform environments
- Proven track record of resolving issues beyond standard Tier 1 support level
- Strong Microsoft 365 administration skills (Teams, OneNote, SharePoint, OneDrive)
- Experience with Google Workspace, Zoom, and SSO/Identity platforms (Auth0, Cognito, Azure AD)
- Canvas LMS or similar learning management system experience preferred
- Basic SQL knowledge (Metabase/Snowflake) is a plus
- Enthusiasm for learning new technologies and platforms
- Excellent communication abilities with both technical and non-technical users
- Strong documentation and process-oriented mindset
- Self-motivated with ability to work independently and take ownership of specialized support cases
RESPONSIBILITIES
- Troubleshoot and resolve common device issues for remote staff, teachers and customers (e.g., connectivity problems, performance issues, operating system updates, peripheral setup, and software installation). Guide users through remote device troubleshooting steps.
- Diagnose and resolve complex issues specific to educational workflows, such as Class Notebook synchronization problems, Canvas LTI integration errors, and recording database issues
- Document all troubleshooting steps and escalate complex cases to the CGA Engineering team with comprehensive details and much more!
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#CrossChannelJobs#JobSearch
#CareerOpportunities#HiringNow
#Employment#JobOpenings
#JobSeekers
FacebookLinkedIn
Quick Job application form
Employer : Mandres Investments (UK) Ltd
