Investigator I

Job Overview

JOB DETAILS

REQUIREMENTS

• Exceptional communication skills, both written and verbal, including fast and accurate typing.
• The ability to effectively balance multiple priorities and cases in a dynamic environment.
• Proficiency in using various computer, software, and web-based applications.
• Meticulous organizational skills for task and file management.
• The capacity to navigate confrontational and difficult situations with sensitivity, tact, and professionalism.
• Ability to touch type, quickly and accurately, without looking at the keyboard.
• Knowledge and experience with Microsoft Office Word and Excel, and/or their Google equivalents (Docs and Sheets).
• Adept at crafting clear, organized, and grammatically-sound written content.

RESPONSIBILITIES

• Interacting constantly with consumers, businesses, attorneys, and other government agencies by phone, email, and in person.

• Using a wide variety of tools to perform research and investigate alleged violations of the law.

• Performing a full range of investigative work, including conducting interviews, determining an investigative plan, obtaining and compiling evidence, drafting documents, and thoroughly documenting the investigative process.
• Ensuring compliance with state statutes and rules.
• Facilitating resolutions of consumer complaints.
• Initiating legal action and negotiating settlement agreements.
• Responding to phone calls and emails quickly and effectively.
• Educating businesses and the public on consumer protection laws.
• Maintaining detailed records, preparing reports, and drafting legal documents.
• Representing the Division in administrative hearings.
• Tactfully and calmly handle conflict regularly.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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