Job Overview
JOB DETAILS
REQUIREMENTS
RESPONSIBILITIES
- Field incoming calls to open and process new GAP files according to company policy and procedures
- Field phone calls from lenders, customers, and client dealerships
- Maintain and prepare documentation for processing of GAP files for recordkeeping purposes
- Maintain positive customer relationships through a courteous and professional demeanor
- Accurately identify, index, and record receipt of documents
- Provide customers, lenders, and other partners the status of GAP files
- Ensure consumers understand the GAP process and required documentation
- Draft written correspondence related to GAP requests
- Consistent follow-through and ability and flexibility to multi-task and effectively balance priorities and meet tight deadlines
- Special projects as assigned by immediate supervisor
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Employer : PHILPOTT & BAKER SERVICES LTD
