Job Overview
JOB DETAILS
REQUIREMENTS
High school degree or equivalent required.
1 – 2 years customer service experience and/or general work experience preferred. Knowledge of Loan Servicing and/or Originations systems
RESPONSIBILITIES
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Ensure integrity of data and information.
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Respond to customer requests by accessing Loan Servicing and/or Originations systems.
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Resolve issues and complete document transactions (school enrollment updates, deferment/forbearance processing, borrower payments, monetary transactions, claims processing).
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Update information on accounts in the Loan Servicing and/or Originations systems.
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Utilize imaging systems.
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Perform other tasks related to resolving customer needs.
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Contact customers on accounts.
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Negotiate transactions in accordance with established laws, regulations, and policies.
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Prepare reports or filings.
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Monitor and maintain various documents.
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Research and correct issues in an appropriate time period as designated by department standards.
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Reconcile assigned accounts.
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Assist other departments in investigating problems as needed.
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Maintain performance data within the appropriate systems.
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Mentor/Train other associates as needed.
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.Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
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Contribute to Continuous Process Improvement.
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Employer : Armendes Ltd
