Enrollment Advisor

Job Overview

JOB DETAILS

REQUIREMENTS

• 1-3 years of customer service and inside sales experience (preferably in healthcare)
• Demonstrated ability to build relationships and trust with others quickly on the phone and via email.
• Excellent time management skills
• Has experience working independently and using best judgment in a fast pace environment
• Excited to directly work with our applicants on the phone for >80% of their day
• Excellent written and spoken communication
• A fast and reliable internet connection

RESPONSIBILITIES

• Guiding applicants through the Virta enrollment process to answer questions and provide motivation, via workflows that may include portions or all of the following tasks:
  • Regularly calling applicants (80+% of time on phone; inbound and outbound calling)
  • Chat and email follow up to ensure the applicant has a smooth enrollment process
• Individually responsible for enrolling applicants and achieving individual and team based quarterly quotas
• Using in-app chat systems to motivate and guide applicants through the enrollment process
• Proactively thinks of ways to improve the enrollment process for patients and teammates and helps execute on those ideas with the team
• Answers applicant questions accurately, with compassion & patience
• Uses independent judgment and approved cadence of communication with regards to each applicants
• Will communicate the science behind nutritional ketosis and diabetes reversal
• Accountable for conversion rate of the applicants
• Attends enrollment and customer service trainings & receives regular coaching on improving applicant contact quality/efficacy
• Work with confidential health information and/or issues using discretion and judgment
• Become an expert on the Virta Treatment, including staying up to date with the details of and the science supporting Virta’s Treatment

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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