Email Chat Support

Job Overview

JOB DETAILS

REQUIREMENTS

• Fluency in written and verbal English communication.
• Prior experience in email or chat-based customer support is preferred.
• Strong typing skills with speed and accuracy to handle high volumes of customer inquiries.
• Excellent problem-solving skills and the ability to stay calm under pressure.
• Customer-focused attitude with exceptional interpersonal skills and empathy.
• Experience with customer support tools or CRM systems like Zendesk, Salesforce, or similar platforms is a plus.
• Ability to work independently and in a team-oriented environment.
• Strong organizational skills and the ability to multitask effectively.
• Availability to work full-time on a set schedule aligned with the department’s requirements.

RESPONSIBILITIES

• Respond to customer inquiries through email and chat professionally and promptly.
• Assist with troubleshooting products or service-related issues to resolve customer concerns effectively.
• Maintain a positive and empathetic attitude while engaging with customers.
• Communicate policies, procedures, and product details clearly and concisely to customers.
• Collaborate with other team members and departments to address and resolve complex issues.
• Track and document customer interactions and resolutions within the company’s CRM software.
• Identify customer needs and provide accurate information, recommendations, or alternative solutions.
• Maintain high-quality standards for response times and customer satisfaction metrics.
• Continuously improve processes by providing feedback or recommendations on common issues or updates to resources.

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