Job Overview
JOB DETAILS
REQUIREMENTS
– 3-10 years of experience in customer support or similar roles requiring research and interpretation of information to solve inquiries.
– Understanding of basic tax principles for 1099 workers and small business owners.
– Strong attention to detail and ability to follow structured processes.
– Excellent problem-solving skills and ability to work collaboratively.
– Fluent in English, with excellent written and verbal communication skills.
RESPONSIBILITIES
– Respond to user inquiries about tax-related matters, including tax returns, deductions, and quarterly payments, via our “Ask” chat box.
– Diagnose and escalate complex issues, whether technical, tax-related, or user error, to the appropriate team.
– Collaborate with team members to address user issues and identify solutions.
– Report bugs and provide feedback on potential improvements.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Ausfintec (CY) Ltd
