Job Overview
JOB DETAILS
REQUIREMENTS
- Excellent customer service attitude
- Team player
- Demonstrated verbal and written communication skills
- Time Management and problem-solving skills
- Attention to detail and ability to collect and document detailed information regarding customer issues
- Ability to listen intently and understand underlying concerns
- Ability to empathize and relate to customers
- Ability to navigate any question or issue and direct customer to the right person or team to assist
- Demonstrated ability to maintain self-control while defusing stressful customer situations (High EQ)
- Ability to multi-task between varied support channels, effectively and professionally communicating with the customer based upon their desired channel (i.e. phone, live chat, email)
- Project Management, technical aptitude, and analytical skills a plus
RESPONSIBILITIES
- Act as first point of contact for POR customers (Phone, email, chat)
- Respond to customer requests for assistance
- Use knowledge and skills to address customer’s needs and resolve basic problems within existing specifications and defined standards
- Provide an exceptional customer experience demonstrating excellent communication skills, responsive follow through, and advocacy for customer issues within the support team and other internal departments
- Provide timely follow-up to customers and an exceptional support experience
- Provide thorough and complete case notes and documentation of customer issues
- Prioritize incoming issues and route to the appropriate resources for resolution
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Mandres Investments (UK) Ltd
