Job Overview
JOB DETAILS
REQUIREMENTS
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience.
- Ability to pass a background check, fingerprinting, and credit check.
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to sit for long periods of time.
RESPONSIBILITIES
- Answer calls in a timely manner, as they are automatically received through blended call queues.
- Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
- Maintain up to date support knowledge through offered training
- Accurately document requests, status changes, complaints, and grievances
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Anticipate Fintech (HK) Ltd
