Job Overview
JOB DETAILS
REQUIREMENTS
- Proven experience in customer service or client services, preferably in a call center environment.
- Strong typing skills with proficiency in data entry.
- Bilingual or multilingual abilities are highly desirable, especially in English and other languages.
- Excellent communication skills with the ability to engage effectively with diverse customers.
- Familiarity with sales techniques and an understanding of customer support processes.
- Proficient computer skills, including experience with Microsoft Office applications.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- A positive attitude, patience, and the ability to work under pressure. Join us in delivering outstanding service that makes a difference!
RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Assist with order processing, including data entry and cash handling tasks.
- Conduct outbound calls to follow up on customer feedback and resolve any issues.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to improve service delivery and client experience.
- Utilize Microsoft Office tools to create reports and analyze customer data.
- Demonstrate excellent phone etiquette while managing high call volumes.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Ausfintec (CY) Ltd
