Job Overview
JOB DETAILS
REQUIREMENTS
- Previous experience in customer service or client services is preferred.
- Call center experience is a plus but not mandatory.
- Strong computer skills with proficiency in Microsoft Office applications.
- Excellent communication skills, both verbal and written, with a focus on clarity and professionalism.
- Ability to type efficiently while managing multiple tasks simultaneously.
- Strong analysis skills to assess customer needs and provide tailored solutions.
- Cash handling experience is beneficial for roles involving transactions.
- Multilingual or bilingual proficiency (especially in English) is highly desirable. If you are passionate about providing outstanding customer service and thrive in a dynamic environment, we would love to hear from you!
RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle customer complaints with empathy and resolve issues promptly to ensure satisfaction.
- Perform data entry tasks accurately while maintaining confidentiality of customer information.
- Conduct outbound calling for follow-ups or sales opportunities as needed.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with team members to improve service delivery and enhance client experiences.
- Utilize Microsoft Office tools for documentation and reporting purposes.
- Uphold high standards of phone etiquette and professionalism during all customer interactions.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Anticipate Fintech (HK) Ltd
