Job Overview
JOB DETAILS
REQUIREMENTS
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
RESPONSIBILITIES
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Handle and carefully respond to all customer inquiries
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Provide excellent customer service through active listening
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Work with confidential customer information and treat it sensitively
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Aim to resolve issues on the first call by being proactive
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Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Are you interested in this position?
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Employer : Anticipate Fintech (HK) Ltd
