Customer Service Representative

Job Overview

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent (required).
• Some post-secondary education or completion of a post-secondary degree with a major in Business, Communications, Education, or the Humanities.
• Experience dealing with customers, the public, and/or administrators, including solving problems and escalating issues, in a professional capacity.
• Experience in wrestling as an athlete, coach, official or in a leadership role with a USA Wrestling state association or USA Wrestling chartered club.
• Experience running wrestling events on tournament software that is currently available.
• Basic knowledge Microsoft Office.
• The ability to use spreadsheet applications to maintain and develop operational reporting.
• Exceptional time management, organizational and prioritization skills to complete work in a timely manner.
• Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment.
• The ability to work a variety of shifts, including days, evenings, and holidays.

RESPONSIBILITIES

• Provide direct customer service support to our members.
• Gain expert level knowledge on all USA Wrestling software offerings and web pages.
• Collaborate with your teammates and team lead to solve new, interesting and/or difficult customer issues.
• Participate in training and professional development in order to continually improve your familiarity with USA Wrestling’s software suite and any other skills or tools necessary to improve our service to our membership.
• Manage your own operational performance to meet Key Performance Indicators (KPIs) and Service Level Agreements.
• Use critical thinking to develop solutions to improve business performance and user success.
• Demonstrate a positive work ethic and commitment to achieve the best possible outcomes.
• Create and update user manuals, webcasts, and training videos related to USA Wrestling’s software suite.
• Travel to select USA Wrestling events within your region to support the Events department team, build relationships with our key stakeholders, and support software implementation on-site.
• Other projects as assigned.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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