Job Overview
JOB DETAILS
REQUIREMENTS
- Previous experience in a call center environment or customer service role is preferred.
- Bilingual or multilingual skills are a significant advantage in serving diverse clientele.
- Proficiency in Microsoft Office applications and general computer skills is essential.
- Strong typing skills with attention to detail for accurate data entry.
- Experience in sales or client services is beneficial but not mandatory.
- Excellent communication skills, both verbal and written, are required for effective interaction with customers.
- Ability to analyze situations critically and provide solutions promptly. Join us in delivering exceptional service that makes a difference!
RESPONSIBILITIES
- Provide outstanding customer service by addressing inquiries via phone, email, and chat.
- Assist clients with product information, order processing, and troubleshooting.
- Conduct outbound calling to follow up on customer feedback and service satisfaction.
- Maintain accurate records of customer interactions through data entry.
- Utilize Microsoft Office tools to manage documentation and reports effectively.
- Demonstrate excellent phone etiquette while communicating with customers.
- Collaborate with team members to enhance service delivery and resolve complex issues.
- Handle cash transactions accurately when necessary, ensuring compliance with company policies.
- Analyze customer feedback to identify trends and areas for improvement.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Armendes Ltd
