Job Overview
JOB DETAILS
REQUIREMENTS
- High School diploma or GED equivalent is required, College degree and at least one year customer service experience preferred.
- Strong Skills in Microsoft Office: Word, Excel, Outlook, and PowerPoint
- General knowledge of hardware industry, Distribution or Retail is preferred
- Excellent interpersonal, problem solving and communication skills; Able to work with a variety of personalities and maintain composure under stressful conditions
RESPONSIBILITIES
- Automotive knowledge
- Maintains current knowledge of department operating procedures and updates assigned technical product information.
- Continually strives for a higher level of service and customer/department satisfaction.
- Participates in departmental improvement teams.
- Attends meetings based on related assignments and responsibilities
- Assists in the training of new and existing associates in the department.
- Makes recommendations regarding follow up procedures and implementation.
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