Job Overview
JOB DETAILS
REQUIREMENTS
- High school diploma or equivalent; a degree in a related field is a plus.
- Previous experience in customer service, preferably in the health, wellness, or fitness industry.
- Strong verbal and written communication skills.
- Ability to empathize with customers and provide exceptional service.
- Problem-solving skills and the ability to think on your feet.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Passion for health, wellness, and fitness, with a desire to help others achieve their goals.
RESPONSIBILITIES
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide detailed information about products and services, assisting customers in making informed decisions.
- Handle customer complaints and concerns with empathy and a solutions-oriented approach.
- Maintain a thorough understanding of our product offerings and stay updated on industry trends in health, wellness, and fitness.
- Process orders, returns, and exchanges efficiently and accurately.
- Collaborate with other departments to resolve customer issues and improve service processes.
- Collect and document customer feedback to help improve our offerings and customer experience.
- Participate in training sessions and team meetings to enhance product knowledge and customer service skills.
- Uphold company policies and procedures while demonstrating a commitment to customer satisfaction.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#CrossChannelJobs#JobSearch
#CareerOpportunities#HiringNow
#Employment#JobOpenings
#JobSeekers
FacebookLinkedIn
Quick Job application form
Employer : Mandres Investments (UK) Ltd
