Customer Experience Representative I

Job Overview

JOB DETAILS

REQUIREMENTS

• High School Diploma required, Bachelor’s or Associate’s degree preferred.
• Min. 1-3 years of customer service or support experience required.
• Highly organized with a process-driven mindset and strong decision-making skills.
• Excellent verbal and written communication skills, including active listening and a strong phone presence.
• Ability to manage multiple customer accounts, build relationships, and navigate challenges with a positive attitude.
• Works well independently and as part of a team in a fast-paced environment.
• Basic understanding of customer-focused selling and negotiation techniques.
• Proficient in Microsoft Office, Windows OS, CRM software, and social media tools, with the ability to learn new systems quickly.

RESPONSIBILITIES

• Provide current and prospective customer experience excellence to include accurate and professional processing of requests for product, price, and other sales support activities as needed.
• Support team efforts by delivering excellent customer service and contributing to daily operations that align with annual growth objectives.
• Maintain and enhance key data is APPLIED’s CRM for existing and prospective accounts, ensuring accuracy and completeness. Act as a liaison for customer requests and collaborate across departments to support business needs.
• Troubleshoot issues, process customer complaints and escalate issues to the appropriate resource.
• Ensure compliance with all customer experience policies, procedures, and regulatory requirements.
• Support and adhere to all safety procedures and complete all required safety training.
• Identify and support improvement opportunities for processes to support company objectives and customer expectations.

Are you interested in this position?

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