Customer Experience Account Manager

Job Overview

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent.
• Previous work experience or other activities demonstrating the requirement of a strong communications background.
• Intermediate computer experience with ability to quickly learn and navigate new computer programs.
• Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.
• Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.
• Demonstrated organizational and time management skills
• While company travel is minimal, employees are expected to be available for potential travel for job duties/training (less than 5%)
• 2+ years of customer service and/or inside sales experience.
• Bachelor’s degree in business or communications-related field.
• Strong experience in mainframe programs that include inventory control – such as JD Edwards (E1)
• Experience in Salesforce
• Familiarity Microsoft Outlook programs (Excel, Word, PowerPoint, and Outlook)
• Experience with phone-based customer service support systems
• Technical/Mechanical background

RESPONSIBILITIES

• Assess and address external customer needs via phone call or email by providing stock checks, expedites, technical support, order history-tracking shipments, order entry and product applications/limitations. This support is to established and regular customers of our client.

• Provide support needed to resolve customer complaints and issues including all paperwork and follow up until process is complete

• Act as liaison between the territory manager/customers and our client’s various manufacturing plants. Work closely with Planners and Manufacturing Department Heads to provide current information on expedite requests and lead times.

• While there are no cold calls or outbound sales calls in this role, Account Managers are expected to listen to customer needs and offer our client’s products that will meet the application they are requesting

• Carry out additional job responsibilities and duties as required.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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