Job Overview
JOB DETAILS
REQUIREMENTS
- Excellent organizational skills with ability to perform multiple tasks and adjust quickly in short timeframes with limited direction
- Initiative and creative mindset
- One or more years of customer contact handling utilizing both written and verbal communication, assisting front line reps preferred
- Proficiency with technology and its function as a resource for solving problems
- A demonstrated track record of meeting KPI’s, Metrics and Goals
- A working knowledge of Microsoft Office
- The ability to work any assigned shift within Customer Care’s hours of operation
- A flexible schedule and the ability to work overtime as needed
RESPONSIBILITIES
- Answer inquiries from CCRI Representatives regarding general product and operational questions
- Act as first line of escalation to ensure customer challenges are resolved satisfactorily
- Assist as training support for new hire representatives
- Identify and propose solutions to bottlenecks, system issues, customer concerns, and productivity issues within the department
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Apply by clicking on the “Apply Now” button below!
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Employer : Ausfintec (CY) Ltd
