Job Overview
JOB DETAILS
REQUIREMENTS
- Excellent phone etiquette with the ability to speak clearly and professionally
- Experience with debt collections, call center work, or soft sales is a plus
- Must have a friendly and positive approach to difficult situations
- Ability to remain calm under pressure
- Type at least 25 wpm with >85% accuracy
RESPONSIBILITIES
- Listen and offer solutions to upset customers
- Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations
- Follow Collection laws, processes and procedures
- Identify and escalate priority issues to the leadership team
- Accurately process and record call transactions
- Stay current on system changes, Collection law updates and training
- Manage call time effectively in order to meet performance criteria objectives
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Mandres Investments (UK) Ltd
