Job Overview
JOB DETAILS
REQUIREMENTS
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Prior experience in a multichannel customer service role (phone, email, CRM, live chat) preferred.
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Familiarity with Oracle, Shopify, Zendesk, and all Microsoft Tools is a plus.
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Strong written and verbal communication skills with excellent grammar and attention to detail.
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Ability to type at least 60 words per minute (WPM) with a professional level of keyboard accuracy.
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Proficient in time management and prioritization, with the ability to meet deadlines under pressure.
RESPONSIBILITIES
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Serve as the first point of contact for consumer inquiries via Zendesk CRM.
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Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency.
- Assist customers with order processing, shipment tracking, and returns or exchanges.
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Identify and resolve customer concerns, provide proactive solutions to improve their experience.
- Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
- Identify customer inquiry trends and provide feedback for process improvement.
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Demonstrate customer-focused communication skills and professionalism across all levels of the organization.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Mandres Investments (UK) Ltd
