Job Overview
JOB DETAILS
REQUIREMENTS
- A bachelor’s degree or equivalent experience
- Previous experience in a high-volume support/customer service role
- Analytical mindset with strong research and problem-solving skills
- Applicable technical writing skills
- The innate desire to serve others and implement solutions in a thorough, thoughtful, and timely manner.
- The ability to multitask and prioritize trouble tickets as they come in
- Clear and concise communication skills
- A strong growth mindset and a desire to learn
- A natural puzzle solver
RESPONSIBILITIES
- Field tier 1 customer inquiries by way of phone, email, chat, and our ticketing system across a range of products and services
- Directly troubleshoot customer issues and resolve them by implementing attainable solutions
- Evaluate and escalate bugs to development as they come to your attention inside the product
- Provide feedback to develop support processes. Your input will ultimately add value for our customers
- Apply technical writing skills in contributing to our growing knowledge bases (e.g. FAQs, Help Center, Training Material, Internal Documentation).
- Empathize with customers by taking ownership and reassuring them that you will resolve their issues in a thorough, thoughtful, and timely manner
- Work cross-functionally with other members within the organization
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : PHILPOTT & BAKER SERVICES LTD
