Job Overview
JOB DETAILS
REQUIREMENTS
- Proven experience in customer support, call center roles, or client services is required.
- Strong communication skills
- Prior experience with call center software and CRM systems
- Demonstrated ability to handle outbound calling and manage multiple tasks efficiently.
- Own a computer or laptop with reliable, high-speed internet and a microphone headset
- Good analysis skills to understand customer needs and provide appropriate solutions.
- Exceptional interpersonal skills with the ability to maintain professionalism under pressure.
RESPONSIBILITIES
- Respond promptly and professionally to inbound customer inquiries via phone, email, or chat channels.
- Provide accurate information regarding products, services, and account details.
- Maintain detailed records of customer interactions using a CRM system to manage customer data, interactions, and sales processes.
- Handle outbound calling campaigns to follow up on customer requests or promote services.
- Resolve customer issues efficiently while maintaining a positive attitude and demonstrating excellent phone etiquette.
- Support clients by offering solutions tailored to their needs and ensuring a high level of client satisfaction.
- Collaborate with team members to improve service processes and share insights for better client support.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Ausfintec (CY) Ltd
