Job Overview
JOB DETAILS
REQUIREMENTS
- 1-3 years in customer support, operations, or related role
- Strong written communication skills (clear, empathetic, efficient)
- Quick learner with ability to master complex creative software
- Data-driven mindset for identifying patterns and opportunities
- Comfortable with high-volume ticket environments
- Interest in AI/automation and process optimization
- Creative problem-solving abilities
- Expertise and/or interest in the creative space, AI or both
- Ability to thrive in an autonomous, fast-paced environment with minimal supervision to get things done
RESPONSIBILITIES
- Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers
- Resolve customer inquiries with speed and accuracy
- Handle escalations from AI layer with expert problem-solving
- Analyze trends in our AI support escalations to optimize deflection and improve automated responses
- Create and maintain self-service content (help docs, videos, FAQs)
- Engage with Reddit community and user forums
- Review and process API upgrade requests
- Identify trends in support volume and proactively address root causes
- Contribute to support process improvements and automation opportunities
- Triage complex technical issues for escalation to Enterprise Enablement team
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : PHILPOTT & BAKER SERVICES LTD
