Job Overview
JOB DETAILS
REQUIREMENTS
- Minimum five years corporate domestic/international experience
- Minimum five years SABRE experience
- Minimum two or more years of multi-account handling within past five years
- Proficient in issuing tickets and exchanges
- Ability to meet and exceed required performance standards
- Excellent customer service skills
- Excellent verbal and written communication skills
- Minimum knowledge of Outlook skills and basic Microsoft platforms
- Flexible schedule
- Must be able to lawfully work within the US and have unrestricted work authorization for US
- This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position.
- Minimum 5 years of experience providing domestic and international travel arrangements
- Must demonstrate thorough knowledge of airline ticketing rules and regulations
- High proficiency using Airline GDS, Sabre
- Proficient in producing lowest logical airfare within client’s policy
RESPONSIBILITIES
- Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, rail and limos
- Supports multi accounts
- Operates within detailed procedures
- Interacts with traveler or travel arranger and provides first level of support for customer service
- Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
- Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure.
- Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
- Attends staff and training meetings for ongoing updates in travel industry and office procedures which may require you to work in the office if home based
- Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
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