Job Overview
JOB DETAILS
REQUIREMENTS
- 2 years call center experience preferred
- 2 years of transcriptionist experience preferred
- 2 years of quality review experience preferred
- Certified Medical Transcriptionist (CMT) strongly preferred
- Knowledge of medical terminology
- Excellent organizational skills
- Exceptional listening skills
- Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)
- Strong knowledge of customer care processes and techniques
- Multi-tasking, time management and prioritization skills
RESPONSIBILITIES
- Proficiently transcribes call center records for quality purposes
- Able to quality review adverse events submitted by staff before submission to client safety unit (client QA team)
- Must be technically proficient at all times and within the scope of this job description
- Knowledgeable about the client program and product/service offerings.
- Interprets and transcribes inbound and outbound calls from patients and health care providers.
- Responsible for prompt, neat and accurate transcription of records.
- Able to identify adverse events.
- Ensure documentation is in order and following client regulatory guidelines.
- Identify trends and training needs from transcription opportunities and escalate appropriately.
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Employer : Mandres Investments (UK) Ltd
