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Community Support Manager

Remote
Specialism : Manager, Support
Post Date: August 23, 2025
Expires In : 70 Days
Apply Before: November 20, 2025
Applications 0
Views 565

Job Overview

JOB DETAILS

REQUIREMENTS

- Experience in customer service, in any industry
- Exceptional written and verbal communication skills
- Strong critical thinking and problem-solving abilities
- Excellent active listening skills to understand member needs and provide highly bespoke responses
- Superb attention to detail with a consistent focus on quality
- Deep empathy, patience, and a calm, thoughtful approach to conflict resolution
- A passion for delivering exceptional service and setting a high bar for member experience
- Comfortable working in a fast-paced, startup environment
- Able to handle sensitive and confidential content with care
- Ability to work a Sunday to Thursday or Thursday to Monday schedule, including early mornings or late evenings depending on your time zone

- Experience in hospitality, member clubs or other high-touch service environments
- Familiarity with our client’s app and community
- Experience using Zendesk or a similar support platform

RESPONSIBILITIES

Provide timely, accurate, and precise support to our client’s members via email
Handle a wide range of inquiries with empathy and warmth, ensuring every member feels heard
Troubleshoot product and service issues by identifying root causes, offering thoughtful solutions, and following up to ensure resolution and member aftercare
Communicate trends, recurring issues, and member insights to help improve the member experience
Participate in product testing and support quality assurance efforts during new releases
Analyze support data and surface actionable insights to improve team efficiency and the member experience
Actively contribute to policy and process improvements that enhance support workflows
Help foster a positive, collaborative, and high-performing team and company culture

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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Employer : Mandres Investments (UK) Ltd

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