Job Overview
JOB DETAILS
REQUIREMENTS
2-4 years working with Cloud environments. (AWS, Azure, VMWare)
· 2-4 years of Help Desk experience
· 2-4 years operating systems experience (Windows, Mac, Unix, and/or Linux)
· Proven network analysis and diagnostic skills, ability to implement quick and effective solutions to network problems, and escalate issues when necessary
· Advanced knowledge of Microsoft Office applications
· Proven dedication to enabling continuous operations
· Advanced knowledge of systems like Proxmox
· Expertise in Azure environments
· Evidence of strong flexibility and problem‐solving skills
· Successful at working in a team culture as well as independently
· Excellent verbal and written communication skills
· Ability to provide excellent customer service, both via phone and desk-side
· Proven ability to effectively manage multiple priorities and meet deadlines
· Knowledge of office grade routers, switches, and access points
· Functioning knowledge in common office software, hardware, and networking
RESPONSIBILITIES
RESPONSIBILITIES:
· Participate in successful completion of project work including analysis, design, development, documentation, and testing of client network operations.
· Updates assigned service requests in the Help Desk Ticketing System.
· Provides end‐user hardware and/or software support; troubleshooting as needed.
· Reports and receives technical requests, including supporting end‐user’s and co-worker’s service requests.
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Employer : Ausfintec (CY) Ltd
