Job Overview
JOB DETAILS
REQUIREMENTS
- Energetic, organized, and loves people
- Proven success in troubleshooting and problem solving via phone
- Ability to build relationships with various personality types, remaining professional and calm when speaking with difficult or upset clients.
- Self-driven and motivated with a desire to succeed and grow in a fast-paced, changing environment.
- Excellent oral and written communication skills
- Resourceful and well organized to ensure meticulous follow-up.
- Quick learner in software environments
- Proficient with MS Office (e.g., Word, Excel, PowerPoint)
RESPONSIBILITIES
- Handle 20-50 inbound support calls and tickets from both hospices and pharmacies.
- Answer incoming support calls timely with minimal number of calls going to voicemail.
- Place outbound calls to proactively check on new users, answer questions and offer brief training sessions to ensure they are confident in how to use the software.
- Assist physicians with ePrescribing setup.
- Contribute to our client-facing Knowledge Center by adding FAQs and tutorials.
- Support the CX Support Team Lead with meeting and exceeding team KPI’s.
- Provide exceptional customer service.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Armendes Ltd
