Job Overview
JOB DETAILS
REQUIREMENTS
- Proven experience in Client Success, Account Management, or a Customer Facing Role
- Strong communication and interpersonal skills, with the ability to build trust and rapport
- Experience with law firms, particularly in client intake processes
- Proficiency with CRM and project management tools (e.g., Monday.com, Hubstaff, GoHighLevel)
- Ability to work independently in a remote environment while managing multiple priorities
- Strong organizational skills, attention to detail, and problem-solving abilities
- Familiarity with GoHighLevel (GHL) bonus if you’ve managed automations or pipelines
- Strong project management skills, keeping deliverables, timelines, and communication on track
- Availability to work EST hours (20 hours per week). This is a remote, part-time role that will start, with opportunities for growth.
- Professional written and verbal communication skills
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Excellent communication skills, both written and verbal
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Experience working with law firms
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U.S.-based (must be comfortable making phone calls to clients)
RESPONSIBILITIES
- Client Advocacy & Relationship Building
- Project Management
- Client Qualification & Consultation Booking
- Client Onboarding
- Renewal Management
- Upselling & Cross Selling
- Collaboration with Support Teams
- Voice of the Customer
- Monthly Reporting
- Client Communication Management
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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Employer : Mandres Investments (UK) Ltd
