Client Project Coordinator / Account Manager

Job Overview

JOB DETAILS

REQUIREMENTS

• Proven experience in project management, account management, or a similar role in a marketing or agency environment.
• Understanding of SEO, PPC, and digital marketing concepts.
• Proficiency with project management tools (e.g., ClickUp, Asana, or Trello) and analytics tools (e.g., Google Analytics, Ahrefs, SEMrush).
• Exceptional organizational and time-management skills, with the ability to manage multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to work independently and proactively in a remote environment.
• WordPress, graphic design, and/or web design experience is a plus.

RESPONSIBILITIES

• Act as the main point of coordination for all client projects, including website design, landing page development, SEO, and other projects, ensuring contracted deliverables are on track and deadlines are met.
• Delegate tasks to internal team members (designer, developer, SEO team, etc.) and follow up to ensure timely execution.
• Monitor the status of multiple projects and provide regular updates to the leadership team.
• Prepare client-facing reports and/or dashboards summarizing project status, key metrics, trends, and insights.
• Serve as a liaison between executive leadership, clients, and internal teams to ensure client needs are understood and addressed.
• Coordinate with clients on project updates, approvals, and timelines.
• Respond to client questions and concerns promptly, escalating issues as needed.
• Develop and refine workflows to improve project efficiency and team collaboration.
• Identify bottlenecks and recommend solutions to keep projects on track.
• Maintain and optimize project management tools (e.g., ClickUp) to ensure clear task tracking and accountability.
• Track ongoing deliverables, including content creation, ad management, website updates, and analytics reviews.
• Ensure that recurring tasks, such as keyword research and backlink tracking, are completed on schedule.
• Conduct quality assurance checks on deliverables to ensure they meet client expectations and brand standards.

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