Client Care Specialist

Job Overview

JOB DETAILS

REQUIREMENTS

• High school diploma, GED, or equivalent (additional education preferred but not required)
• Previous experience in customer service, complaint resolution, or client relations (home inspection, real estate, or service industry experience a plus).
• Strong problem-solving skills with the ability to remain professional and composed under pressure.
• Excellent verbal and written communication skills, focusing on active listening and clear explanations of solutions.
• Ability to de-escalate tense situations and find resolutions that align with company policies and customer needs.
• Strong organizational skills with attention to detail and accuracy in documentation.
• Proficiency in CRM software and Google Suite
• A customer-first mindset, demonstrating patience, empathy, and professionalism in every interaction.

RESPONSIBILITIES

• Manage customer complaints via phone, email, and online platforms, ensuring timely and professional responses.
• Listen attentively to client concerns, investigate issues, and provide clear, empathetic resolutions.
• Work closely with inspectors, operations, and management to understand the root cause of complaints and implement corrective actions.
• Maintain detailed records of client interactions and resolutions in the CRM system.
• Proactively follow up with clients to ensure satisfaction and rebuild trust when necessary.
• Identify trends in complaints and provide feedback to leadership to improve services and customer experience.
• Assist with general customer service tasks, including scheduling, billing inquiries, and policy explanations as needed.

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