Care at Home A/R – Collections Specialist B

Job Overview

JOB DETAILS

REQUIREMENTS

• Bachelor’s degree or equivalent experience
• Excellent organizational skills and attention to detail
• Excellent problem-solving skills
• Knowledge of Paradigm systems and processes, customers, and industry
• Proven ability to partner and collaborate
• Excellent time management and prioritization
• Self-motivated and able to work with little supervision
• Exceptional computer skills, including Microsoft Office and web-based applications
• Clear, concise and professional verbal and written communication. Ability to communicate with all members of the company and external customers. Ability to handle communicate with diplomacy and tact.
• The ability to operate a personal computer for extended periods

RESPONSIBILITIES

• Generate Aged Accounts Receivable reports for assigned accounts to review with management.
• Prepare client-specific reports.
• Thoroughly review open accounts and any issues prior to contacting client.
• Develop positive relationship with client contact to review open AR on a weekly basis to reduce DSO.
• Create and maintain collection documentation for each client.
• Conduct Business to Business calls and/or correspondence in a fast-paced goal-oriented environment.
• Provide excellent customer service regarding collection issues, review and resolve client discrepancies and short payments as identified
• Responsible for customer calls, emails, open AR reporting, account adjustment recommendations.
• Accountable for reducing delinquency for accounts.
• Work closely with the departmental management and other internal departments when necessary to resolve aged accounts.
• Weekly and monthly reporting to direct supervisor.
• Internal and External customer interface.
• Assist leadership in creating/updating departmental policies and trending reports
• Maintain confidentiality and integrity of PHI in line with HIPAA and internal Privacy and Information Security policies.
• Responsible for complying with Paradigm IT security requirements and policies.
• Responsible for safeguarding Paradigm or Paradigm related IT passwords.
• Responsible for notifying Paradigm of any IT security incidents per Policy No. 16.0 Information Security Incident Management.

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