Card Fraud Specialist

Job Overview

JOB DETAILS

REQUIREMENTS

• This position is Remote.
• 1+ years related experience is Required.
• Experience in financial institutions is Required.
• Self-motivated individual that is detail oriented and can accurately complete work within required time frames under minimum supervision driven by a sense of urgency.
• Possesses proficient skills to open, create, and modify various documents using the Microsoft Suite (e.g. documents, spreadsheets, email, etc.) and enter/retrieve information using various applications/systems.
• Excellent verbal and written communication skills to effectively communicate with all levels of bank and external customers.
• Must possess the ability to gather and analyze information skillfully and document those findings in a clear and concise report.

RESPONSIBILITIES

• Receives and analyzes fraud and non-fraud card disputes from members and employees and determines appropriate resolutions.
• Complete daily call backs for suspicious debit card activity and processing Reg E Claims with strict adherence to Regulation E and Credit Union policy.
• Troubleshoot common debit card issues, order debit cards and perform card maintenance as necessary.
• Answer incoming member and department phone calls to resolve and investigate debit card fraud claims.
• Review and work daily Velera reports to ensure proper tracking of case status while ensuring applicable follow-ups are completed and notices are sent.
• Initiate outbound member calls to review submitted cases and gather additional documentation as needed.
• Collaborate with other of our client’s departments, other financial institutions, law enforcement authorities or members when researching and resolving suspicious activity, under the direction of the Card Fraud Manager or Card Fraud Analyst.

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