Brumark- Sales Account Manager

Job Overview

JOB DETAILS

REQUIREMENTS

• High school diploma or equivalent required; post-secondary education preferred.
• At least 3 years of experience in customer service and/or sales, preferably in the tradeshow/event industry.
• Familiarity with the flooring industry or related industries is a plus.
• Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint, with the ability and willingness to learn software programs specific to the industry as necessary.

RESPONSIBILITIES

• Develop and maintain timely and professional communication with clients.
• Provide product, price, and availability information to customers.
• Analyze market trends and sales data to adjust strategies for increased market share.
• Accurately enter and maintain records of estimates and processed orders.
• Ensure all orders include complete and accurate customer information.
• Manage and interpret customer requirements, addressing concerns proactively.
• Resolve client complaints using appropriate escalation protocols.
• Provide customers with necessary documents, such as certificates and proof of deliveries.
• Handle technical inquiries related to products and their applications.
• Exercise good judgment in interpreting instructions and evaluating alternative solutions.
• Attend scheduled product and technical training sessions.
• Perform comprehensive customer service tasks, including problem-solving and troubleshooting.
• Demonstrate and explain best practices in product installation and usage.
• Understand the chain of command for problem resolution both internally and externally.
• Provide backup support to other account managers to avoid customer delays.
• Create a satisfying customer experience by personalizing service and adding value.
• Submit sales, pipeline, and projection reports.
• Deliver high-level customer service in compliance with project requirements and performance standards.

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