Job Overview
JOB DETAILS
REQUIREMENTS
- Technical understanding and thorough attention to detail of processing requirements
- Ability to sufficiently communicate with individuals at all levels in the company in an articulate, professional manner; in both written and oral communications.
- Customer service experience demonstrating the ability to build and maintain strong relationships.
- Team player with ability to work independently.
- Good analytical and problem-solving skills.
- Excellent organization, time management, and follow-up skills.
- Self-starter with attention to detail.
- Ability to prioritize and multi-task, and to work well under pressure to meet deadlines.
- Proficiency with MS Office Suite, especially Excel, Word, Visio and Outlook.
- Knowledge of mainframe and server-based systems.
- Bachelor’s degree or equivalent is required. *
- Professional training in account planning processes is preferred.
- 2 years customer service experience is required. *
- 2-4 years direct marketing experience is preferred
RESPONSIBILITIES
- As the primary client contact, maintain a positive relationship and ensure accuracy of delivery to exceed client expectations.
- Promote positive and professional client partnerships through communications, follow-up and timely research.
- Respond to the needs of the client, decide which course of action to take and execute that action without consultation or direction.
- Independently develop and monitor project plans to ensure quality, timely delivery.
- Demonstrate ability to accurately interpret client instructions and requests.
- Refine job related skills by working with and assisting team members and maintain strong relationships across all internal teams.
- Refine a working knowledge of technical aspects of position and quality assurance tools to meet standards.
- Facilitate professional communication between clients, internal departments and business units, and management.
- Continue to learn and gain knowledge of new processing and consultative techniques.
- Interpret client instructions, perform technical analysis, outline job flow and monitor project plans to ensure quality and on-time delivery.
- Recognize expectations of sales, internal departments and external contacts.
- Keep records of customer interactions and processing requirements, detailing inquiries and actions taken.
- Provide excellent customer service.
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Employer : Mandres Investments (UK) Ltd
