Account Manager, Growth

Job Overview

JOB DETAILS

REQUIREMENTS

• 4+ years of experience in a B2B SaaS Account Management, ideally at a 30M+ company
• Proven track record of growing large, complex accounts and exceeding revenue goals
• Comfortable with outbound prospecting and building pipeline from within existing customer accounts
• Experience navigating complex organizations with multiple stakeholders and buying centers
• Strong executive presence — able to earn trust and drive urgency with VP- and C-level decision makers
• Ability to lead with value and educate customers on best practices, industry trends, and strategic opportunities
• Excellent communication, presentation, and negotiation skills with senior stakeholders
• Strategic thinker who can develop tailored growth plans based on customer goals and business context
• Experience working with decision-makers and influencers within product, marketing, engineering, and customer success teams.
• Collaborative mindset and experience working closely with customer success and cross-functional teams
• Highly organized and self-motivated, with a strong sense of ownership
• Experience working with Salesforce

RESPONSIBILITIES

• Lead and execute a strategy to expand portfolio of high-potential accounts
• Partner closely with Customer Success Managers and Marketing counterparts to use account intelligence to develop and execute strategic account retention and growth strategies
• Meet or exceed quarterly expansion pipeline and revenue targets
• Map key growth potential accounts to comprehensively understand their priorities, business units, stakeholders, and buying centers
• Identify and engage non-converted buyer centers to maximize account expansion through referrals and outbound prospecting
• Build strong, consultative relationships with senior decision-makers to uncover new opportunities
• Lead renewal conversations with a focus on maximizing value and driving upsell
• Use data and insights from product usage and customer conversations to prioritize and time outreach effectively
• Act as the commercial guide of the account — responsible for setting the vision and strategy for growth and coordinating internal resources to execute
• Conduct sales qualification calls, platform demos, and contract negotiations for new teams or divisions within assigned accounts to expand total customer contract value
• Actively participate in weekly pipeline reviews
• Advocate for customer needs for training and services where needed
• Advocate for the overall health of relationship to our client, acting proactively to address issues and concerns
• Engage with our client’s Support, Success, and Billing teams to ensure customer questions are addressed in a timely manner
• Maintain accurate pipeline and forecast data in CRM systems
• Serve as a trusted advisor and advocate for customers, connecting their goals to our solutions
• Contribute to the development of best practices for strategic account growth

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