Account Advisor – National Account Support Team

Job Overview

JOB DETAILS

REQUIREMENTS

• Extensive working knowledge and use of factory European Electronic Parts Catalogs. This position is very detail oriented.
• A background in auto parts distribution is a significant plus, especially in the German and Swedish wholesale parts business
• Ability to multi-task, prioritize and resolve customer issues in a prompt and courteous manner
• Excellent time management, attention to detail, and ability to work under pressure
• Ability to work effectively with a team, as well as independently
• Work consistent with SSF Employee Handbook, guidelines, policies and procedures

RESPONSIBILITIES

• Order Processing: As a member of a busy and dynamic Call Center, filling incoming orders using our extensive catalog database of automotive components, and maintaining delivery and shipping options. Speedy and accurate processing of orders for SSF clientele
• Customer Service: Troubleshooting completed orders, helping with returns, warranties, special orders and other service-oriented issues.
• New Business Development: Soliciting sales from dormant customers, qualifying and gathering information about customers, and cold-calling prospective new customers. Mailing, distribution and tracking of printed and electronic sales materials.
• Assist Account Managers with the day-to-day correspondence relating to SSF clientele
• Promote customer’s use of SSF online system
• Maintain daily, weekly, monthly call schedule and follow-up schedule
• Analyze and maintain volume on a per account basis
• Manage outbound freight, delivery and returns for customers, along with related expenses
• Educate customers on new products, promotions, and tools to drive additional sales growth
• Phone order coverage for Sales Central customers, as well as overflow calls from group peers on an as-needed basis
• Work with Product Managers to enhance and improve existing product lines
• to establish and retain a relationship with customers
• Special projects as needed

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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