Job Overview
The Senior Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
- You will work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
- Provide a variety of knowledge across multiple workflows.
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
- Translate goals to outcomes into a customer roadmap.
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
- Engage with the customer’s Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer’s core applications.
- Manage technical governance, and an delivery operating model and governance.
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
- Support the sales effort by scoping and estimating the engagement and change orders.
- Be an active contributor of leading practices and expertise related to the ServiceNow platform.
- Maintain skills / certifications on for .
Qualifications
- 8+ years progressive experience as part of a professional services organization; or equivalent education/experience
- Management consulting experience
- Ability to travel up to 80%
- Creativity with comfort running programs independently within a “startup paced” environment
- Success driving complex issues through analysis and resolution
- ServiceNow certifications in aligned workflow
- Industry domain expertise in
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
Are you interested in this position?
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