Job Overview
Our client, is looking for an Associate – Banking Operations to join our dynamic team.dedicated to equip businesses of all scales with advanced banking and financial solutions. Our platform integrates banking, payments, collections, expenses, and developer APIs, offering a comprehensive solution for modern financial needs.
Roles and Responsibilities
- Take ownership of customers’ issues and follow problems (RCA) through resolution.
- Identify and assess customers’ needs, clarify information and provide solutions and alternatives wherever applicable.
- Review and identify the root cause for all escalated service requests and evaluate escalation performance metrics.
- Resolve issues related to NEFT, IMPS, AEPS Cashout, and transactions with the help of Internal departments, Banks, NPCI and RBI within defined SLA.
- Handle high-level escalations, grievance redressal helpdesk and resolve those cases within TAT.
- Co-ordinate with service providers of various services- DMT, AEPS, Recharge, BBPS, etc
- Co-ordinate with LEAs and banks for effective and timely resolution of all MHA/Fraud/Chargeback cases.
- Update and maintain escalation process records at each stage, updating the same in management data, and reviewing and adjusting the escalation process accordingly.
- Manage tools and software including CRM that facilitate customer success
- Responsible for communication with banks and merchants.
- Knowledge of processes and procedures that affect dispute processing
- Check documents related to chargeback queries and revert the concerned stakeholders regarding the same within TAT
- Maintaining repository of all cases in the database and with accurate chargeback records.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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