Support & Service Center Assistant

Job Description

JOB DETAILS

REQUIREMENTS

• High School diploma, or GED equivalent.
• Experience as receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical).
• Demonstrated computer proficiency using Microsoft Office Suite (Word, Excel, etc.) or equivalent software, the internet, email messaging, and a variety of software applications.
• Strong interpersonal and communication skills and the ability to work effectively with diverse population.
• Ability to work in a fast-paced environment while being self-motivated to provide exceptional customer service.
• Attendance, time management and punctuality are very important traits for this role.

RESPONSIBILITIES

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Maintain accurate customer records, work orders, and service logs in our database.
• Coordinate and schedule service appointments.
• Assist with billing inquiries and process payments.
• Relay important information between customers, technicians, and the office staff.
• Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services.
• Assist with various administrative tasks as needed to support the team and improve workflow.
• Address customer concerns, provide information about our services, and resolve issues to ensure customer satisfaction.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#CrossChannelJobs #JobSearch
#CareerOpportunities #HiringNow
#Employment #JobOpenings
#JobSeekers
#FacebookLinkedIn