Care Coordinator

Job Description

JOB DETAILS

REQUIREMENTS

• Bachelor’s Degree or 2 years relevant experience in service-based environment preferred.
• 1+ years of experience in either Tech Support, Call Center.
• Support, or Customer Service.
• Empathetic critical thinking.
• Thrive in a fast-paced environment.
• Demonstrate a high level of personal accountability, resourcefulness, and commitment to quality.
• Listen and type, and talk and type, simultaneously.
• Excellent written and verbal communication, with proven ability to communicate with individuals at various levels within an organization.
• Proficiently use of Google Suite (Docs, Sheets, Slides).

RESPONSIBILITIES

• Provide exceptional customer support: Offering empathetic and solution-focused assistance through various channels. You’ll handle inquiries, resolve issues efficiently, and ensure a positive experience in every interaction, contributing to our mission of delivering high- quality digital physical therapy services.
• Drive member engagement from enrollment through program completion.
• Collaborate with Physical Therapists and be a trusted go- to resource for members.
• Establish human connections with members, and provide personalized support across their participation in our client’s  virtual health program.
• Leverage technology & internal teams to answer member questions accurately and resolve member challenges thoroughly.
• Participate in outreach campaigns, encouraging members to continue their progress in the program.
• Learn individual member communication preferences and tailor interactions to meet members’ needs.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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